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CGI

  • cgi.com
  • - Established: 29-05-2024 15:30:06 - flag India
Company overview:

CGI Off Campus Recruitment has announced a job notification for the post of Apprentice for the Hyderabad, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with CGI. Interested and eligible candidates are encouraged to apply before the specified deadline.

Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets. Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents. Log all contacts and document all the activities and results accurately and completely within the incident management tool. Assign unresolved tickets to the appropriate support team. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and updates. Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts from Office. 

Location:

HYDERABAD

Company size:

50000+

Working days:

5